Maintenance & Support
Ongoing support that keeps your systems secure and up to date.
- Monitoring and security updates
- Agreed response times
- Monthly hours for improvements
Overview
Software needs care after launch. We monitor your websites, apps and systems, apply security updates, fix issues quickly and keep everything running smoothly, so you can focus on your business instead of your technology.
Our monthly support plans include a set number of hours for improvements and new features, with agreed response times for urgent issues. We also take over and support systems built by other developers, starting with a full technical review.
What's included
How we work
A clear, step-by-step process, so you always know what's happening and what comes next.
Discover
We learn your goals, users and constraints, then agree on scope, timeline and cost.
Design
We plan the solution and design the experience before any code is written.
Build
We develop in short sprints with regular demos, so you see progress every week or two.
Launch & Grow
We go live, monitor results and keep improving your product over time.
Common questions
Can you support a system built by another company?
Yes. We start with a technical review of the code and hosting, fix any urgent issues, and then support it like our own.
What is included in a support plan?
Monitoring, security updates, backups, bug fixes and a set number of hours each month for improvements or new features, with agreed response times for urgent issues.
What happens if something breaks out of hours?
Urgent issues are handled within the response times in your plan, and monitoring alerts help us spot many problems before your users notice them.